DRNY is surveying sign language users about their experience obtaining interpreters in health care settings. Under the Americans with Disabilities Act and New York State law, doctors' offices and hospitals must provide people with hearing impairments with reasonable accommodations such as sign language interpreters, as well as pay for the interpreters. However, many people with hearing impairments do not receive those services when they are seeking medical treatment. They may therefore be unable to communicate effectively with their medical professionals, preventing them from participating in their health care and making it difficult for them to follow medical advice. The survey is designed to gather data on the experience of people who use sign language in healthcare settings. The survey in ASL, with instructions on how to submit a signed response, is found here,  

​For the written survey, read 

Please pass this information on to all interested parties.  Contact PAIR@DRNY.org for more information, or to request the survey in another format.

DRNY is surveying people who are deaf and hard of hearing about their experiences with visual announcement systems on trains in the New York City metro area. Some trains on the Long Island Rail Road, the New York City subway, and Metro-North have visual announcement systems on board, but the announcement systems may not provide accurate or detailed information in the event of an emergency. The survey is designed to gather data on the experience of people who are deaf and hard of hearing on trains during emergency situations. For the survey, read

We do not yet have video for this survey. Questions and requests for reasonable accommodations should be sent to pair@drny.org.

  • Are you a person with a disability who uses a service dog and has experienced being turned away in public places?
  • Have you been greeted by signs in public places such as "No Pets Allowed?"
  • Are you a business that would like to comply with and understand the rights of your customers who use service dogs?

If you answered "yes" to any of the questions above, DRNY's Service Dog Project may be able to assist you. Under the ADA, a service animal is any dog, or in some circumstances, a miniature horse, that has been trained to do work for an individual with a disability. There are no limitations on size, breed or weight of a service dog, even if the breed is illegal in the jurisdiction.

DRNY's Service Animal Project was created to assist businesses and others in understanding the laws regarding persons with disabilities' right to be accompanied by service animals.  The following link, "Your Customers with Disabilities and their Service Animals" is a reference tool that provides helpful information about businesses' obligations to persons with disabilities who are accompanied by service animals.

When DRNY becomes aware of an unwelcoming sign posted in a public place or building, DRNY sends a replacement sign that reads, SERVICE ANIMALS WELCOME. For a copy of the replacement sign, please click on the following link, SIGN.

​If you have a service animal and have been refused entry or feel as if you have been discriminated against, contact DRNY to assess your legal options.

For more information, please contact DRNY at PAIR@DRNY.org to learn how the Service Dog Project may benefit you.

Service Animal Project

Who is Eligible for PAIR Services?

PAIR clients are individuals with disabilities who are not eligible for assistance under the other P&A programs at DRNY.

What does PAIR do?

Individuals with disabilities often face significant problems related to employment discrimination, access to services, access to health care and medical insurance, access to housing and housing discrimination, access to appropriate and less restrictive residential placements, accommodations, transportation, and education. DRNY will assist individuals with disabilities of all ages in understanding and protecting their rights, accessing available resources to achieve greater independence and integration into communities, and enhancing opportunities for increased productivity.


Marc Fliedner, Esq.


Sim Goldman

Supervising Attorney

Jessica Barlow

Staff Attorney

Emily DiBiase
Staff Attorney

Sara Liss

Staff Attorney

Megan Williams

Staff Attorney

The PAIR Program provides a wide range of services to individuals with disabilities who do not qualify for the other P&A program at DRNY. These services include: advice/counsel; support in pursuing administrative remedies; technical assistance; investigation and monitoring; negotiation/mediation; direct legal representation; training; and ​information/referral. There is no charge for our services.

OCTOBER 1, 2015 to SEPTEMBER 30, 2016

Priority I
Promote the integration of people with disabilities into the community, especially in regard to transitions away from nursing facilities and institutions.

Priority II
Maximize autonomy of people with disabilities to make their own decisions and to control their own lives, including their finances.

Priority III
Attain systemic access to public accommodations for people with disabilities.

Priority IV
Ensure systemic access to government facilities and programs for people with disabilities.

Priority V
Obtain equal access to transportation for people with disabilities.

Priority VI
Protect people with disabilities in facilities and programs from abuse and neglect.

Priority VII
Remove barriers to education for people with disabilities, particularly segregation of students with disabilities and inappropriate removal of students from school.

Priority VIII
Prevent discrimination in housing for people with disabilities, especially the unavailability of accessible housing/inaccessible design, refusal to make reasonable modifications to rules, policies and practices, and the use of exclusionary land use practices.

Priority IX
Eliminate barriers to employment for people with disabilities, particularly in regard to the application process, requests for reasonable accommodation, harassment, and retaliation.

Priority X

Remove communication, architectural and equipment barriers to heath care services.

Priority XI
Assure the provision of auxiliary aids and services to ensure the availability of effective communication for people with disabilities.

Priority XII
Conduct outreach and education to ensure that individuals throughout New York State know about the P&A system, know their rights, and can access appropriate PAIR services.

PAIR Priorities




Snow is a wall to people with disabilities. It piles up and blocks access. Too often sidewalks, bus stops and more remain blocked for days, impossible to get around.

DRNY has created the Snow Documentation Protocol to help identify problem areas and track the efforts taken to improve them.

Click Here: Snow Documentation Protocol

DRNY also has Snow Removal Fact Sheets for the major cities below:

SNOW REMOVAL - ALBANY: http://bit.ly/2fiW7li
SNOW REMOVAL - BUFFALO: http://bit.ly/2gD9Edx
SNOW REMOVAL - NYC: http://bit.ly/2gaeABk
SNOW REMOVAL - SYRACUSE: http://bit.ly/2eZYqyq
SNOW REMOVAL - ROCHESTER: http://bit.ly/2gajT3O


DRNY is surveying people who are deaf or hard of hearing or have difficulty speaking about their use of 911. Some counties in New York State allow people to contact 911 by text message or other nonverbal methods. The survey is designed to gather data about the use of these alternate methods of contacting 911. For the survey, read

We do not yet have video for this survey. Questions and requests for reasonable accommodations should be sent to